Refund Policy
Returns and Refund Policy of Alchemy Apparel
At Alchemy Apparel, we strive to provide our customers with excellent service and a pleasant shopping experience. Our returns and refund policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.
No Refunds on Sale Items
Items purchased during sales or promotions are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Return Shipping Costs
Customers are responsible for the return shipping costs. Alchemy Apparel does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@alchemyapparel.co.uk. Once your return request is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Alchemy Apparel is committed to ensuring customer satisfaction. By following our returns and refund policy, we can ensure that all returns are handled fairly and efficiently. For questions or concerns, please contact our customer service team at info@alchemyapparel.co.uk.